William Hill Casino Club Support

Unable to install App (Android):

By playing via the William Hill Casino Club download client, you’ll be setting yourself up for eligibility of certain exclusive bonuses and rewards, as well as great gaming hours guaranteed. It’s pretty straightforward if you want to play online or download William Hill Casino Club games. William Hill - Up To £150 Casino Bonus.

If you are unable to install the app, please go to settings, security, and, enable installation of apps from sources other than the Play Store (each Android device is a little different, please call Customer Support at 855.754.1200 for assistance). Click Here to Download the Android version.Resetting Nevada Mobile Sports App Password (iPhone and Android)Click here for a Step-By-Step process to reset your Nevada Mobile Sports app password

Common Answers for Mobile Application Errors

Error 102: Locked Account/Invalid Password

Please call Customer Support at 855.754.1200 for Locked Account/Invalid Password errors.

Common Answers for Location Failures

Error 103: Unauthorized Location for Nevada Wagering

If you receive this error, the location information that is being sent by your mobile phone indicates that are you are not located in the state of Nevada.If you are within the state border and get this message, please call Customer Support at 855.754.1200For an iOS device, ensure that location services are enabled. (CLICK HERE FOR MORE INFO)For an Android device, ensure that GPS is enabled.Open a map application and verify that your device shows you are located in the state of Nevada.Power off your device and then power it back on. That will normally allow it to connect to closer cell towers.

Error 104: Unable to verify your location in Nevada

If you receive this error, the location information that is being sent by your mobile phone indicates that you may be located in Nevada, but the accuracy of the data is not good enough to ensure you are not over the border. Please try the following to resolve this error:
  • If you are near the state border, please try moving further into Nevada.
  • Try power cycling your device to force your phone to connect to new cell towers.

Error 105: Insufficient accuracy to verify your location in Nevada

If you receive this error, the location information that is being sent by your mobile phone indicates that you may be located in Nevada, but the accuracy of the data is not good enough to ensure you are not over the border. Please try the following to resolve this error:
  • If you are near the state border, please try moving further into Nevada.
  • Try power cycling your device to force your phone to connect to new cell towers.

Error 109: Our location provider cannot locate your device.

If you receive this error, your device cannot be located by your provider for one of several reasons.iPhone (Verizon)Please ensure the following settings are configured:
  • Wifi enabled
  • Location enabled (CLICK HERE FOR MORE INFO)
  • LTE disabled – click on cellular, click on cellular data options, click on enable LTE, turn off LTE (CLICK HERE FOR MORE INFO)
iPhone (Non Verizon)
  • Wi-Fi enabled
  • Location enabled (CLICK HERE FOR MORE INFO)
  • LTE enabled – click on cellular, click on cellular data options, click on enable LTE, turn on LTE (CLICK HERE FOR MORE INFO)
ANDROID (Verizon)
  • Wi-Fi enabled
  • Location enabled
  • LTE – Global
    • To turn Global on for LTE, go to your phone settings
    • Click on mobile networks or more networks
    • Click on Network Mode
    • Enable the Global option
  • Each Android device is different, please contact Customer Support for assistance 855-754-1200
Android (Non Verizon)
  • Wi-Fi enabled
  • Location enabled
  • Each Android device is different, please contact Customer Support for assistance 855-754-1200
William Hill Casino Club SupportError 122: Recent changes to this phone number require it to be re-registered with our location provider. Please contact Customer Support.This error can occur if you recently changed carriers, or ported your phone number. Please call Customer Support so they can clear the port on your phone number 855-754-1200

William Hill Casino Club FAQ last updated on 02.03.2018

Our Opinion:

Bonuses
Bonus wagering
Payment speed
Customer support
Types of GamesCasino, Live Casino
Number of Games Web / Mobile:300 / 150
Software:Playtech
Payment methods:Astropay, Comgate, Diners Club, EcoPayz, eKonto, Eps, Euteller, Giropay, iDebit, Instadebit, Maestro, MasterCard, Moneta.ru, Multibanco, Neteller, Nordea, PayPal, Paysafecard, Poli, Przelewy24, Qiwi, Skrill, Sofort, Sporopay, Teleingreso, Trustly, Visa, Visa Electron, Webmoney, Yandex
Currencies:GBP, EUR, USD, JPY, SEK, HUF, CAD, MXN
Withdrawal time:5 days
Withdrawal restrictions/limits:no general limits
Payment fees:Deposit: free | Withdrawal: free
Online since:2000
Operated by:WHG (International) Ltd. (Gibraltar)
License:Gibraltar, United Kingdom
Website languages:English, Finnish, French, German, Hungarian, Japanese, Polish, Russian, Spanish, Swedish
Support times:24h UK/DE/HU/RU/FR/ES/PL freephone, international phone, email, live chat
Restricted countries:
Afghanistan, Switzerland, Aland Islands, Algeria, American Samoa, Antarctica, Australia, Bangladesh, Belgium, Belize, Benin, Bhutan, Botswana, Bouvet Island, Brazil, British Indian Ocean Territory, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Central African Republic, Chad, China, Christmas Island, Cocos (Keeling) Islands, Colombia, Comoros, Congo, Cuba, Czech Republic, Cyprus, Denmark, Djibouti, East Timor, Equatorial Guinea, Eritrea, Estonia, Ethiopia, France, French Guyana, French Polynesia, French Southern Territories, Gabon, Gambia, Greece, Greenland, Guadeloupe, Guam, Guinea, Guinea-bissau, Haiti, Heard And Mcdonald Islands, Hong Kong, India, Indonesia, Iran, Iraq, Israel, Ivory Coast, Kiribati, Lesotho, Liberia, Libya, Mali, Marshall Islands, Martinique, Mauritania, Mayotte, Micronesia, Mongolia, Monserrat, Myanmar, Naura, Netherlands Antilles, New Caledonia, Niger, Niue, Norfolk Islands, North Korea, Northern Mairana Islands, Palau, Palestinian Territories, Philippines, Pitcairn, Portugal, Poland, Puerto Rico, Reunion, Romania, Rwanda, Saint Vincent And The Grenadines, Singapore, Samoa, Sao Tome And Principe, Saudia Arabia, Solomon Islands, Somoalia, South Africa, South Georgia, St Barthelemy, St Helens, St Martin, St Pierre And Miquelon, Sudan, Surinam, Svaldbard And Jan Mayen, Swaziland, Syria, Thailand, Togo, Tonga, Tokelau, Tristan De Cunha, Turkey, Tuvalu, Uganda, United States Minor Outlying Territories, Uruguay, United States Of America, Vanuatu, Vatican City State, Virigin Islands (Usa), Wallis And Futuna Islands, Yemen

Payments

Withdrawing casino credits at William Hill Casino Club are subject to a 4 day pending state, which is shorter if you are a VIP. During this time, the withdrawal can be cancelled, and the money will be credited back to your player account. On the 5th day, the withdrawal will be processed by the casino. After it has been processed, the withdrawal can't be cancelled anymore.

Depending on which payment method you used, the money will be credited to you sooner or later. Normally the same method is used to withdraw, than was used to deposit. If you use a Visa credit card to deposit, you will also have to use this to withdraw money. In this case the withdrawal takes an additional 3-5 days for processing by the banks. If you want quicker withdrawals, you should select a payment method that is faster in the first place. Ewallets are such methods. When depositing, they are just as fast as credit cards, and when withdrawing, they usually get the money credited on the same day that the withdrawal had been processed by the casino.

We can recommend Neteller, Skrill and PayPal as the fastest possible methods. Bank transfers and cheques take the longest time. On the website you can also find detailed information for each payment method, and estimated withdrawal times.

Bonus

New players can receive a welcome bonus of 150% up to £150 and 50 free spins. The minimum deposit for the bonus is £10 and the bonus has wagering requirements of 40x. Bonus and free spins are valid for 7 days. Terms and conditions apply. There is also a Mid-Roller bonus where you can get £350 when you deposit £500. High Roller can receive £500 when depositing £1000, and VIPs can get £1000 when depositing £3000. The minimum deposit to receive a bonus is £35.

After the initial welcome bonus you can receive additional bonus offers. Firstly, you can get 60% up to £500 on your second deposit, and then you can get 20% up to £100 every month for the first year. You receive the bonus after depositing. You don't need to enter a William Hill Casino Club bonus code or promo code. → William Hill Casino Club Bonus Terms and Conditions


150% up to $300 + 50 free spins, 60% up to $500 for 2nd deposit*
18+ New players only, Opt-in required. Min deposit £10. Max bonus £150. 40x wagering requirements on bonus funds. Bonus and spins expire 7 days after opt in. Spins available on selected games only. Max redeemable £2,000 from deposit bonus. Max Redeemable from spins £10. Player currency, country, game restrictions & full terms apply.

* Bonuses are subject to wagering and other conditions. We also cannot guarantee that the amounts are always up-to-date. William Hill Casino Club Bonus T&Cs | begambleaware.org

No, you don't need a William Hill Casino Club promo code to get the bonus. When you first register, you can opt to receive bonuses. When you have made your first deposit, you will see an option of 'Claim bonus'. Opting in will enable you to always receive all the bonuses available. This is particularly useful if you always want to play with the maximum bonus money. You can also opt in and out of receiving bonuses by contacting the customer support.

At the moment, there is no William Hill Casino Club no deposit sign up bonus available. However, when registering you may be eligible for a welcome bonus and several other attractive bonus offers, such as depositing bonuses, monthly bonus offers, and other offers. If you wish to try out the games before playing for real money, you can play almost all games in fun mode as well. Check out the site here.

Games

Yes, you can. On the website you have the option of either downloading the William Hill Casino Club software, or play instantly. Using the software however has several advantages, such as ease of access through your desktop, fast loading times of games, as they only need to be downloaded once, quick and easy depositing, and better graphics of the games. If however, you can't install the software, for example if you are using different devices, or you have a Mac or Linux computer, and don't want to emulate the software, then you can use the instant play option through your browser. You can find the William Hill Casino Club download here.You can find 300 games at William Hill Casino Club.

To use the games in instant play, you will need to install the Flash player first. Then you can use your login for either fun money, or real money account to access the instant casino. After login you can make deposits and withdrawals, and you can access all other functions of the William Hill website. Of course you can also enjoy a great game selection, and play all your favourite Playtech games.

Yes, you can! William Hill Casino Club has a dedicated mobile site, currently offering 150 exciting games. The site is accessible through iPhones, iPads, Android devices, and many other. On the website you can request a URL, which is sent directly to your phone, free of charge. You can play slot games, progressive jackpot slots, scratch cards, and classic casino games anywhere you want. Some of the most popular games are Iron Man 2, Pink Panther scratch, Vacation station, and many more. New games are added regularly.

A dedicated William Hill Casino Club app does not exist, you can use the mobile casino site, which is accessible on many different devices.

Other

William Hill Casino

The William Hill group is one of the largest operators of land based and Internet casinos. They operate over 2.300 shops in the UK and Ireland, and have offered their services online for over ten years now. The company operates with a gambling license from the authorities of Gibraltar, and they are regularly audited for fairness of the games. Many satisfied customers can confirm that this online casino is serious and won't cheat you out of your money. You can read our full review of William Hill Casino Club here.

William Hill Live Casino

William Hill Casino Club

The customer support help desk at William Hill Casino Club is available 24/7 every day of the year. You can reach them through phone, email, and a live chat that becomes available after you've logged in. They offer an international landline number (Gibraltar), and several free phone numbers for the UK, France, Hungary, Spain, Poland, Russia and Germany.